These are rare for coaches, but they do happen
Don’t go to extremes
One Extreme. You talk too much about you and your company.
The Other Extreme. You haven't prepared so you wing-it, making it TOO MUCH about the customer.
The Middle Path is all about building trust. To trust you, they must know you Start by briefly explaining ...
Who are you. Your professional background (10 seconds) and how it can help them
Where you're located
Overview of what you do and how it helps them
Why you do it. Moving beyond-the-transaction. (not essential)
When you do it. Are you Monday-Friday 9-5?
How much. Can you give prices? Price ranges?
Explain what they do (from their website. This proves you are serious)
Then Go Deep with the stakeholders.
Answer questions, solve problems and seek objections
During the Meeting
Remove Pressure At the beginning of the meeting explain that…
"This meeting is simply to find out IF we can work together. It’s possible we may not be a good fit. And that’s OK".
Rapport Banter and be curious. Rapport building is a dance. They lead and you follow. 5 seconds, 5 minutes or 15 minutes, they decide when this dance ends. Some people value small-talk more than others.
Serve them - You shouldn’t be servile, but you are in their service. Don't be a Tuff Guy / Gal
Share the Agenda
Don’t go too Micro - Don’t overload them.
Let them talk, while you ask about their past and current problems.
Be prepared to answer their concerns
Answering Questions
Do not ignore questions / issues This is a common problem. When a client raises an issue, address it. They are softly testing you to see if you can listen, understand and reply.
If you don’t understand a question Rephrase it and repeat it back to them, to clarify. Don’t guess.
If they want something you cannot supply. Tell them who does and you will become their Trusted Adviser.
At the End of the Session ask…
“Do I have a have an understanding of your Business?” If they don’t say “yes”, keep questioning until they do.
“What weaknesses do you see in my service?” Then discuss them.
“What’s holding you back?”
Ask for the Sale…
“Do you think we fit?”
“When can we start?”
Sometimes you will never get direct answers. And that’s OK.
Follow Up
Phone every 3 months
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