First Call Resolution (Extreme Customer Service)
Updated: Sep 7
Imagine calling a Business and the person who answered, solved your problem. That's First Call Resolution
How does it happen?
Everyone in the Business meets weekly to create/refine Service Systems to immediately deal with all calls. And when they can't deal with it immediately, someone STEPS UP and somehow Gets It Done. It may cost them extra time or money initially, but it gets done. Then they ad the problem to the agenda of the next weekly Service Systems meeting and systematize the solution. Agile teamwork at its finest
Soon your team will develop a First Call Resolution reputation