Phone Scripts (shhh! don't tell the competition)
Updated: Nov 1, 2020
Phone Scripts allow you to explain; quickly and accurately, like an expert. Customers like talking with experts
There are many ways to-
Ask the customer a question
Answer a customers question
A Phone Script is the best way to do all of these.
Which one of these statements sounds better
Unscripted - "yeah we can get together and talk about what you want, sketch it up and make something"
Scripted - "We design from concept to creation"
So why aren’t Scripts used more often?
Because Scripts require Work (Pre-Planning) and we know how humans feel about work
Because scripts have been given a bad name by dodgy telemarketers when they read scripts word-for-word like a robot Phone Scripts are a guide. Movie Scripts are read word-for-word
Because most Salespeople think it’s easier to guess answers and ignore questions